Privacy Policy for Horizon Soar Travel
At Horizon Soar Travel, with a registered address at 489 King William Street, Level 7, Adelaide, SA, 5000, Australia, we are committed to protecting the privacy and security of your personal information. This Privacy Policy details how we collect, use, disclose, and protect the information you provide when using our site and services related to international flight bookings, bespoke travel itineraries, visa assistance, group tour packages, luxury travel, and corporate travel management.
Information We Collect
We collect various types of information to provide and improve our travel services. This includes:
- Personal Identifiable Information (PII): Name, address, email address, phone number, date of birth, gender, passport details, visa information, frequent flyer numbers, and payment details (credit card number, billing address). This information is essential for booking flights, arranging accommodations, and processing visa applications.
- Travel Preferences: Dietary restrictions, seating preferences, loyalty program details, and other information relevant to your travel needs to personalize your itinerary.
- Technical Data: IP address, browser type, operating system, referring URLs, and website navigation paths. This data is collected automatically when you visit our site to help us understand user behavior and improve our online platform.
- Communication Data: Records of your communications with us, including emails and inquiries through our contact forms, to help us respond effectively and improve customer service.
How We Use Your Information
The information we collect is used for the following purposes:
- To process and confirm your travel bookings, including flights, hotels, and tour packages.
- To assist with visa applications and other travel-related documentation.
- To provide bespoke travel itineraries and tailor our services to your specific preferences.
- To manage group and corporate travel arrangements efficiently.
- To communicate with you regarding your bookings, updates, or changes to your travel plans.
- To improve our website functionality, services, and customer support.
- To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of our users.
Disclosure of Your Information
We may share your personal information with third parties only when necessary to provide our services, and under strict confidentiality agreements. These third parties include:
- Airlines, Hotels, and Tour Operators: To facilitate your bookings and travel arrangements.
- Visa Processing Agencies: For the purpose of securing necessary travel visas.
- Payment Processors: To handle financial transactions securely.
- Service Providers: Third-party vendors who assist us in operating our site and services (e.g., IT support, marketing services), subject to appropriate data protection agreements.
- Legal and Regulatory Authorities: When required by law or to protect our legal rights, for example, in response to a court order or subpoena.
We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology for data transmission. We regularly review our security practices to ensure your information remains safe.
Your Rights
Under applicable data protection laws, including the Australian Privacy Principles (APPs), you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
International Data Transfers
As an international travel services provider, your personal information may be transferred to and stored in countries outside of Australia where our service providers, airlines, hotels, or other relevant entities are located. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, irrespective of where it is processed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Horizon Soar Travel
489 King William Street, Level 7,
Adelaide, SA, 5000,
Australia